Privacy Policy

1. Introduction

Pest Free Pest & Termite Control (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. What Information We Collect

We may collect personal information including:

Full name
Phone number
Email address
Property address
Service details and history
Payment information (where applicable)
Any additional information you provide when contacting us

We may also collect non-personal data such as website usage information via cookies or analytics tools.

3. How We Collect Information

We collect information when you:

Request a quote or book a service
Contact us via phone, email, or website forms
Interact with our website
Engage with us on social media

Where possible, we collect information directly from you. In some cases, we may receive information from third parties (e.g., referrals).

4. How We Use Your Information

We use your personal information to:

Provide and manage pest control services
Respond to enquiries and communicate with you
Process payments and issue invoices
Maintain service records
Improve our services and website functionality
Send service reminders or follow-ups
Comply with legal obligations

We will not use your information for purposes unrelated to our services without your consent.

5. Disclosure of Information

We may disclose your information to:

Employees or contractors providing services on our behalf
Payment processors or financial institutions
IT service providers (e.g., website hosting, CRM systems)
Legal or regulatory authorities where required

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no data transmission over the internet can be guaranteed as completely secure.

7. Access & Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

To do so, please contact us using the details below.

8. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

Track website performance
Understand user behaviour
Improve user experience

You can disable cookies through your browser settings if you prefer.

9. Marketing Communications

We may send occasional marketing or promotional communications. You can opt out at any time by:

Clicking “unsubscribe” in emails
Contacting us directly
10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact:

Pest Free Pest & Termite Control
Licence No: 5078705
Email: admin.pestfree@gmail.com
Phone (Allan): 0410 109 052
Phone (Tahir): 0478 898 894